Privacy

Your Peace of Mind

allconferencecalls in safety

Security is paramount in conference call facilities, and so naturally our operation, software and hardware reflect this prime concern.

allconferencecalls  Services

Our conference call service operates with a dial-in application secured with entry by PIN. All of our Services use six digit PINs. Each customer is given their own set of individual PINs, so their PINs will never be given to another customer to use on the service. Your conference can only start when the Chairperson PIN is entered - meaning that your PINs cannot be used without you or an authorised party present. This way you won't be charged for conference calls that you did not initiate. There is the added security of 'conference caller name announcement'. You have the option to remove this, but when it is on, you will hear exactly who has entered your conference. In addition, the 'Conference Call Locking' facility ensures that once all participants are engaged in a call, the room can be 'locked' to prevent any other parties entering or overhearing the discussion.

Our Technology

We use a robust telephony platform, based upon industry-standard, dedicated voice-processing hardware. The allconferencecalls conferencing software is one module in an integrated suite of telephony software. Other modules include voice mail, call centre and call forwarding. The core telephony platform is written in C++, but we can develop most functions quickly and efficiently using a graphical IVR editor - allowing for fast development and deployment of complex telephony applications. Our customer service and reporting functions are web-based, and share the same database as the IVR system. This ensures the latest system information is available online.

Our Hardware

We house our servers in a state-of-the-art data center, run by our tier-one telecoms partner, ensuring a resilient power supply and a secure physical environment. The core allconferencecalls systems are designed for computer and telephony hardware - they are also designed to be redundant, with each machine automatically backing up the other. We configure our servers to provide maximum availability, minimum maintenance and the safety option of remote, 24x7 management. We monitor the status of the servers and the E1 trunks 24x7, and we send any alarms instantly to our technical support staff. Physically, we protect our servers from failure by providing dual power supplies. And, to reduce the possibility of data loss, they each have raided/mirrored disks.